Frequently asked questions

No KYC required. Swapoon is completely account-free — no email, no password, no registration. Just paste your receiving address and start swapping.

Bitcoin, Monero (XMR), Ethereum, Arbitrum, Base, BSC and Solana. We focus on native assets (BTC, XMR, ETH, BNB, SOL) plus major stablecoins (USDC, USDT). Monero is fully optimized for privacy-first swaps.

Yes, each asset has a minimum threshold to cover network fees and keep swaps economical. The exact amount is shown as an estimate error if you go below it.

Most swaps complete within minutes after your deposit confirms on-chain. Monero swaps typically require around ten confirmations for full security, but our system starts processing output immediately upon detection.

We detect your deposit, verify it on-chain, execute the exchange via our liquidity providers, and route the swapped funds directly to your address. No logs are stored for standard swaps.

Your order enters a review state. Depending on the case you can continue at the current market rate or request a refund to an address you provide.

Yes. If a deposit arrives late, under, or over the expected amount, you can choose a refund on the tracking page and enter a refund address.

Rates come in real time from our liquidity providers. The quote you see is an estimate; the final rate is locked when the order is created.

No. The rate you are quoted already reflects the cost of the swap. Network (miner) fees are inherent to blockchains and accounted for in the amount you receive. Monero swaps benefit from its naturally low-fee structure.

Crypto rates move constantly. Between quoting and the moment your deposit confirms, the market can shift a little, which can change the final amount.

No. We never hold your funds. Your deposit is routed through our liquidity providers and swapped coins are sent directly to the address you control. No logs of your swap activity are stored for standard swaps.

For standard swaps we only store your receiving address, timestamps, and transaction details are not logged after completion. See our privacy policy for full details.

Yes. Monero (XMR) is a core asset on Swapoon. We support sending and receiving XMR with full privacy features: stealth addresses, ring signatures, and optional view keys. Our routing is optimized to preserve XMR privacy guarantees.

Open your tracking page and check the current status. If it has not progressed after the expected time, contact support with your order number.

Use the contact page with your order number, or reach us through the community channels linked in the footer.